Returns Policy

At FifuRoes, we are dedicated to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes things don't work out as expected, and we want to ensure that you feel confident and comfortable when shopping with us. Our return policy is designed to make your experience as simple and hassle-free as possible.

Return Eligibility

We offer a 30-day return window on most items. If you're not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To be eligible for a return, the product must meet the following conditions:

  • Unused and Unopened: The item must be unused, undamaged, and in its original, unopened packaging. We cannot accept returns for used or opened items for hygiene and safety reasons.
  • Original Packaging: The product must be returned in its original packaging. If the packaging is damaged or missing, the return may not be accepted.
  • Proof of Purchase: Please ensure you have your order confirmation email or receipt available as proof of purchase to complete your return.

How to Start a Return

To initiate a return, simply follow these steps:

  1. Contact Us: Reach out to us at service@fifuroes.com within 30 days of receiving your order to let us know you'd like to return an item. Please provide the order number, product name(s), and a brief explanation of the reason for the return.
  2. Return Authorization: Once we’ve reviewed your request, we will issue you a Return Authorization (RA) number along with instructions on how to return the item. We will also provide the return shipping address.
  3. Return the Item: After you receive the RA number, securely pack the item(s) in their original packaging and return it to the address provided. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
  4. Return Confirmation: Once we receive your returned item, we will inspect it to confirm it meets the return eligibility requirements. We will notify you via email once your return is processed.

Non-Returnable Items

While we strive to accommodate all returns, some items cannot be returned due to health, hygiene, or safety regulations. These include:

  • Personal Care and Beauty Products: This includes skincare, body care, and cosmetic items, as well as any opened or used personal care products.
  • Health and Wellness Products: For your safety, any opened supplements, medicines, or wellness products cannot be returned.
  • Perishable Goods: Any items with expiration dates, such as certain health and beauty products, cannot be returned once opened.
  • Automotive Products: Items that have been installed or used in vehicles are not eligible for return.

Please note that our return policy applies only to purchases made directly through fifuroes.com. Products purchased from third-party sellers or other retail locations are subject to their respective return policies.

Refunds

Once your return is approved and processed, we will issue a refund in the same form as your original payment. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and bank policies:

  • Refund Time: Once your return is processed, you will receive your refund within 7-10 business days. The exact timing will depend on your payment provider.
  • Restocking Fees: In some cases, a restocking fee may apply for certain products that are returned, such as large items or those with special packaging. We will notify you of any applicable fees before processing your return.
  • Return Shipping Costs: Please note that unless your item is damaged, defective, or the wrong product was shipped, you are responsible for return shipping costs. We recommend using a trackable shipping service for your return to ensure that it reaches us safely.

Exchanges

If you would like to exchange an item for a different product, color, or size, we recommend returning the original item for a refund and placing a new order for the desired product. We cannot process direct exchanges, but we will be happy to assist you with the return and ordering process.

Damaged or Defective Items

We want you to be 100% satisfied with your purchase, and we take great care in packing and shipping all orders. However, in the rare event that an item arrives damaged or defective, we will gladly accept the return and provide a full refund or replacement, as preferred.

To report a damaged or defective item:

  1. Contact Us Immediately: Contact our customer service team at service@fifuroes.com within 7 days of receiving your order.
  2. Provide Photos: Include clear photos of the damaged or defective product, along with the packaging it arrived in.
  3. Return Instructions: Once we verify the damage or defect, we will provide you with return instructions and, in most cases, cover the return shipping cost.

Cancellations

We understand that things can change quickly. If you need to cancel or modify your order, please contact us as soon as possible at service@fifuroes.com. We will do our best to accommodate your request before the order is shipped. Unfortunately, once the order has been processed and shipped, we cannot cancel it.

Final Thoughts

At FifuRoes, we are committed to making your shopping experience as convenient and enjoyable as possible. We understand that sometimes a return is necessary, and we want to make that process as easy as possible. Our goal is your complete satisfaction, and we will work with you to ensure your experience with us is a positive one.

If you have any questions regarding our return policy or need further assistance, please feel free to reach out to our customer service team at service@fifuroes.com or call us at +1 646-981-8749.

Thank you for choosing FifuRoes! We look forward to serving you again soon.